I have been spending quite some time understanding what the meaning of network transactions is to my customers, and the differences have been fascinating to explore. As more and more information moves around in the network, and the nature of that information is more readily available and potentially private to both personal users and business systems, it is important as ever to define and understand those transactions in order to protect those transactions and the information contained within them.
My Service Provider friends have spent quite some time and effort to build scalable, robust and price appropriate access service networks, and customers have responded by putting everything and anything that could be connected – from the photos in a photo album to the personal account history of 2 million households – onto the network. Once all this information is connected, transactions begin happening and information is accessed without enough understanding of what it means, where the information is going, who is using it, and what its used for.
So I have been spending a lot of effort to understand the networks of our Provider customers, and tailoring solutions that allow them to understand the transactions happening in their networks, as well as the transactions that are happening on within their customer networks. Whether its a security related problem solver, a transaction visibility tool, a network or policy engine for normal transactional behavior, I am fascinated by understanding how the user (authorized or not) is using the network and interacting with the transactions within the network, and how our Provider partners will use these tools to build better networks and better services.
When I was asked to join the ASERT blog, I was flattered and energized at the same time. Most of the work I do at Arbor revolves around helping customers enable Managed Services, and helping Arbor understand what that actually means to our business – I have been blessed to have such an interesting position. As we have progressed together over the last three years, I have seen the ‘Network Transactions’ theme drive how I want to help our customers build better networks, and better services for the customers that connect to those networks. In the weeks and months to come, I hope to build on the general theme of transactions, and dive a bit more into some specifics around the success and failures I see in my experiences with Service Providers as well as in the market. It should be fun.